Order Processing & Dispatch

All orders are processed and dispatched within 1–3 business days (excluding weekends and public holidays) after payment confirmation.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information (where applicable).

---

Estimated Delivery Time

Delivery times vary depending on the destination country and shipping carrier.

• Estimated international delivery: 4–14 business days

• Domestic delivery (Thailand): typically faster, depending on location

Please note that delivery times are estimates only and are not guaranteed.

---

Shipping Delays

Urban Trooper is not responsible for delays caused by:

• Shipping carriers

• Customs inspections or clearance

• Weather conditions

• Public holidays

• Events beyond our control

Delays do not qualify for refunds.

---

Customs, Duties & Taxes (International Orders)

For international shipments:

• Customers are fully responsible for customs duties, import taxes, VAT, and clearance fees

• These charges are determined by the destination country and are not included in product or shipping prices

Urban Trooper has no control over customs processing times.

---

Incorrect Address / Failed Delivery

Please ensure your shipping address is complete and accurate.

Urban Trooper is not responsible for:

• Failed deliveries due to incorrect or incomplete addresses

• Unclaimed parcels

• Refused shipments

Such cases are not eligible for refunds.

---

RETURN POLICY

❌ Returns are not accepted worldwide.

Urban Trooper does not accept returns for both domestic and international orders under any circumstances.

This includes (but is not limited to):

• Change of mind

• Size or color preference

• Personal comfort expectations

• Items that have been worn or used

---

REFUND POLICY

Refunds are strictly limited and will be considered only under the conditions below.

---

Domestic Orders (Thailand)

Refunds are only applicable if:

• The wrong item was sent by Urban Trooper

• The customer does not wish to exchange for the correct item

Refunds will be issued for the product value only, after verification.

---

International Orders

Refunds are only applicable if:

• The wrong item was sent by Urban Trooper

Refunds will be processed after verification and approval.

---

Non-Refundable Situations

Refunds will not be issued for:

• Change of mind

• Size or color issues

• Normal wear and tear

• Damage caused after delivery

• Shipping delays

• Customs delays or import charges

---

REPORTING AN ISSUE

If you believe you have received the wrong item, please contact us within 7 days of receiving your order.

Please provide:

• Order number

• Clear photos of the item received

📩 Contact:
Email: hello@urbangroup.cc
Instagram / Facebook / LINE: Urban Trooper Official

---

FINAL NOTES

• All cases are reviewed individually

• Urban Trooper reserves the right to approve or reject any refund request based on the conditions stated above

• This policy applies to all purchases, domestic and international